Strategic Leadership Blog / Robotic Process Automation

AI is all over the news, and with it a growing sense of how it could change our world. Organizations are rushing to create new applications and revolutionize age-old processes …

Most businesses have two major concerns about Robotic Process Automation (RPA). They think it’s difficult to understand and difficult to implement. Both opinions are unfounded because of complex RPA explanations …

In our multichannel world of intense competition, the pressures on customer service excellence are immense. According to a recent Deloitte Global Contact Center Survey, 93% of organizations expect contact volume …

Over the last 15 years, advances in Robotics Process Automation (RPA) have disrupted industries across the business spectrum, revolutionizing organizational processes in verticals from the financial to retail sectors. In …

It may seem like the value of Robotic Process Automation (RPA) goes way beyond hype with some sources quoting a potential return on investment of between 30% and 200% within …

Now that you understand the nature of RPA and how it works from our first two blogs in this three-part series, we can discuss the planning and implementation aspects for …