Strategic Leadership Blog / Service Management

by Christine Antonelli, on Dec 10, 2025 10:01:59 AM

Too many QSR and multi-unit retail brands are held back by sluggish, cookie-cutter support rooted in outdated platforms and reactive processes. It’s like trying to run a marathon in flip-flops: …

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Topics:Service ManagementMulti-Unit RetailRetail & Hospitality

by Ramki Venkatraman, on Apr 30, 2025 2:03:05 PM

In a previous article, we discussed The Role of KPIs in the success of ITIL applications and service management. Now that we have identified the importance of KPIs, we’ll now …

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Topics:Service ManagementBusiness ManagementBusiness Operations

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