IT Services & Solutions Blog

Solugenix Blog

Establishing Key Performance Indicators

In a previous article, we discussed The Role of KPIs in the success of ITIL applications and service management. Now that we have identified the importance of KPIs, we’ll now go into further detail ...
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The Benefits of Intelligent Case Management

Whether you are in Customer Service or IT/Technical Support, case management is central to what your teams do every day. It is the key behind how efficiently your team runs. Sometimes, it is the ...
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The Role of KPIs in Service Management

Information Technology Infrastructure Library (ITIL) provides a set of best practices, guidance and a framework for Service Management processes. ITIL is a globally recognized framework that IT ...
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Finding Talent to Support ServiceNow and IT Service Management

One of the most important things for CIOs and IT managers to accomplish is finding qualified IT personnel to support ServiceNow and IT Service Management. The wrong fit in terms of ServiceNow talent ...
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