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As Solugenix VP of Customer Experience and Support Services, Christine Antonelli manages the delivery of customer support services and customer experience initiatives for clients in the retail and financial services industries. Christine leverages two decades of experience in leadership roles where she has guided best-in-class customer support service solutions to global brands like McDonald’s, BMW, Citibank, Sonic Drive-In, and Jiffy Lube. As an Executive Council member for Ellevate Network, Christine is dedicated to the professional development of women in the workforce and ardent supporter of remote workforce development.
Recent Posts by Christine Antonelli:
by Christine Antonelli, on Sep 23, 2024 3:03:02 AM
Effective customer service is a key differentiator that can boost your company’s value. It is a factor that can win customers’ loyalty, not because of low prices, but because of …
Read Storyby Christine Antonelli, on Sep 23, 2024 1:53:23 AM
Today’s retailers are under increasing pressure to deliver a superior customer experience in a demanding digital landscape. This challenge and a big picture answer were the focus of a recent …
Read Storyby Christine Antonelli, on Sep 23, 2024 1:42:25 AM
In today’s market, where 80% of customers say the experience a company provides is as important as its products and services, a support partner should do much more than simply …
Read Storyby Christine Antonelli, on Sep 23, 2024 1:19:55 AM
There's a reason why retail IT professionals cringe when presented with the prospect of replacing a legacy system. For many retailers, updating core systems is akin to changing a tire …
Read Storyby Christine Antonelli, on Sep 20, 2024 7:29:17 AM
Discover How Retail Leaders Are Using Automation Over the last 15 years, advances in Robotic Process Automation (RPA) have disrupted industries across the business spectrum, revolutionizing organizational processes in verticals …
Read Storyby Christine Antonelli, on Sep 20, 2024 6:31:28 AM
In today's complex environment, the classic support model of "call-into-a-call-center" is ripe for disruption. To provide the great customer experience that nearly every brand seeks requires a support model that …
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