Menu
Christine Antonelli

Christine Antonelli

As Solugenix VP of Customer Experience and Support Services, Christine Antonelli manages the delivery of customer support services and customer experience initiatives for clients in the retail and financial services industries. Christine leverages two decades of experience in leadership roles where she has guided best-in-class customer support service solutions to global brands like McDonald’s, BMW, Citibank, Sonic Drive-In, and Jiffy Lube. As an Executive Council member for Ellevate Network, Christine is dedicated to the professional development of women in the workforce and ardent supporter of remote workforce development.

Recent Posts by Christine Antonelli:

by Christine Antonelli, on Sep 19, 2024 7:19:05 AM

The global COVID-19 pandemic has, without a doubt, fundamentally changed life as we know it in the United States. Over the past year, we've seen ever-evolving restrictions and public sentiments …

Read Story
Topics:RetailRetail Technology

by Christine Antonelli, on Sep 19, 2024 3:23:13 AM

As labor challenges in the industry continue in what is an already high-turnover category, delivering a great customer experience is becoming increasingly difficult and costly. More and more, restaurants are …

Read Story
Topics:Customer ExperienceRestaurantsArtificial Intelligence

by Christine Antonelli, on Sep 19, 2024 2:19:27 AM

The past year has shown supply chains were engineered for efficiency but not agility. That has come at a price. Restaurants and retailers knew they needed to address this beforehand, …

Read Story
Topics:Retail SupportSupply ChainMulti-Unit Retail

by Christine Antonelli, on Sep 16, 2024 2:19:00 AM

As IT expands its role in directing business development through technology, enterprises find it often makes sense to outsource some IT tasks. Multi-location businesses in particular benefit from outsourcing, due …

Read Story
Topics:Retail SupportManaged ServicesMulti-Unit Retail

by Christine Antonelli, on Sep 16, 2024 2:10:14 AM

When you have a successful relationship with your Managed Service Provider (MSP), it can be easy to take it for granted. However, it's important to remember that a good MSP …

Read Story
Topics:Retail SupportManaged ServicesMulti-Unit Retail

by Christine Antonelli, on Sep 16, 2024 2:00:34 AM

Leveraging the right amount of IT support can be a difficult process, especially for organizations that are right on the cusp of having the budget to fund an internal support …

Read Story
Topics:Retail SupportManaged ServicesMulti-Unit Retail

Strategic Leadership Blog

Discover how to handle the vast array of operational challenges coming your way.

Subscribe for More from Solugenix