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As Solugenix VP of Customer Experience and Support Services, Christine Antonelli manages the delivery of customer support services and customer experience initiatives for clients in the retail and financial services industries. Christine leverages two decades of experience in leadership roles where she has guided best-in-class customer support service solutions to global brands like McDonald’s, BMW, Citibank, Sonic Drive-In, and Jiffy Lube. As an Executive Council member for Ellevate Network, Christine is dedicated to the professional development of women in the workforce and ardent supporter of remote workforce development.
Recent Posts by Christine Antonelli:
by Christine Antonelli, on Sep 13, 2024 5:33:49 AM
Mobile food ordering apps may get all the press these days. However, phone orders are still a significant player in the restaurant world — and it is finally receiving the …
Read Storyby Christine Antonelli, on Sep 13, 2024 4:51:30 AM
Ask any leader and you'll get the same answer: building internal teams that can scale, and scale well, is extremely difficult. When faced with building out these teams, many leaders …
Read Storyby Christine Antonelli, on Sep 13, 2024 4:08:48 AM
Today’s retailers are under increasing pressure to deliver a superior customer experience in a demanding digital landscape. As a result, retailers are keenly aware just how much is riding on …
Read Storyby Christine Antonelli, on Sep 12, 2024 6:52:39 AM
For organizations reluctant to work with an external help desk provider, learning the many business benefits of managed help desk can be the turning point. Likewise, for multi-unit retailers looking …
Read Storyby Christine Antonelli, on Sep 12, 2024 6:32:09 AM
A quick search can put thousands of articles on digital transformation at our fingertip and hundreds with a subset focus on customer service. The problem is they are all too …
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