Strategic Leadership Blog / AI

What if your software could set its own goals and carry them out without waiting for human input? Agentic AI’s ability to self-direct basically means it doesn’t require step-by-step instructions …

Discover how AI tools are accelerating deal cycles, personalizing outreach, and helping sales teams close smarter, not harder. 2025 and beyond will make it harder for tech sales leaders to …

AI is all over the news, and with it a growing sense of how it could change our world. Organizations are rushing to create new applications and revolutionize age-old processes …

In our multichannel world of intense competition, the pressures on customer service excellence are immense. According to a recent Deloitte Global Contact Center Survey, 93% of organizations expect contact volume …

Large language models (LLM) and prompt engineering have finally taken the AI center stage as the nexus point of human-machine interaction and business process with ChatGPT as the most famous …

In the past, technology simply helped retailers do what they've always done, only better, faster and more effectively. Now, retailers are embedding tech into every step along the supply chain …