Strategic Leadership Blog / ServiceNow (2)

It’s no secret that extensive customer-service call times are costly for companies and frustrating for customers. A caller might interact with an automated voice menu just to be passed off …

When it comes to patient care, certain complaints arise all too often. Patients might spend too much time in the waiting room or feel like their time with the doctor …

It’s true that IT personnel with ServiceNow certifications are a fundamental need for businesses implementing, managing and expanding their ServiceNow platform. What organizations cannot overlook is the need to ensure …

The Service Management performance of any organization depends on capabilities as well as process models and governance structures. In order to achieve a high Service Management performance level, ServiceNow talent …

Whether your organization is upgrading to the latest version or a first-time implementation, the benefits of ServiceNow Geneva can either be in plain sight or part of a general learning …

Being short-staffed is a slippery slope. Most of us have been there – it starts with just one person putting in their two-week notice, then snowballs into two, three, four …