IT Services & Solutions Blog

Solugenix Blog

10 Ways Outsourcing Your Contact Center Could Improve Outcomes

Today’s businesses are under increasing pressure to deliver a superior customer experience in a demanding digital landscape. This challenge and a big picture answer were the focus of a recent ...
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3 Innovative Ways to Lower Call Center Turnover Today

It’s no secret that contact center turnover rates can be staggering. The most recent International Customer Management Institute survey pegs the average call center turnover rate at 33%, that figure ...
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