IT Services & Solutions Blog

Solugenix Blog

Account Managers vs. Relationship Managers, Part 2

As we learned in the previous post, Relationship Managers focus on creating additional value for the client company that has nothing to do with sales which is the main function of an account manager. ...
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Account Managers vs. Relationship Managers, Part 1

t’s important to differentiate whether your IT vendor has assigned an Account Manager to oversee activities on your behalf, or a Relationship Manager. This may at first sound like only an exercise in ...
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August 29, 2016 / consulting, IT, ServiceNow, Administrator

How a ServiceNow Consultant Can Improve your ServiceNow Platform

Based on the size of an organization and how widespread the ServiceNow platform is utilized across the enterprise, there may only be a single ServiceNow specialist on site. Even in the largest ...
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August 11, 2016 / IT, ServiceNow, Development, Resources

Continual Learning Tools for the Proactive ServiceNow Developer

Skilled ServiceNow Developers are lifelong learners which is what keeps them in such high demand. Although every organization cannot hope to find a fully formed expert Developer, finding one that is ...
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Find the Right Service Provider by Gaining “A Feel for the Floor”

When considering a business services company for, say, customer service support, there are metrics galore to study before making your decision. With so much data available to guide the decision ...
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For Professional Services, Head-Count Pricing Is Overrated

Traditionally, professional services were priced the same way as most business operations– the bigger the project, the bigger the head count. Under this model, labor was seen primarily as the cost of ...
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