Strategic Leadership Blog

Arizona Science Bowl, sponsored by Solugenix, successfully concluded on on March 18, 2023. The competition brought together some of the brightest young minds from across the state to compete in …

Say hello to the Healthcare and Life Sciences (HCLS) workflow, a new addition in ServiceNow’s Paris release. Most large organizations are already using ServiceNow to manage employee interactions, including IT, …

It’s no secret that extensive customer-service call times are costly for companies and frustrating for customers. A caller might interact with an automated voice menu just to be passed off …

When it comes to patient care, certain complaints arise all too often. Patients might spend too much time in the waiting room or feel like their time with the doctor …

In a previous article, we discussed The Role of KPIs in the success of ITIL applications and service management. Now that we have identified the importance of KPIs, we’ll now …

It’s true that IT personnel with ServiceNow certifications are a fundamental need for businesses implementing, managing and expanding their ServiceNow platform. What organizations cannot overlook is the need to ensure …