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by Shashi Jasthi, on Oct 8, 2024 6:38:29 AM

As discussed in a previous post, effective customer service can boost your company’s value, provided that – and this is an important qualification – your customers’ loyalty comes as a …

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Topics:ITSupport CentersCall Centers

by Solugenix, on Oct 8, 2024 6:15:57 AM

Although Accounts Receivable is foundational to the business cash flow and bottom line, it’s all too common for many organizations to rely on customer service agents for collections. The challenge …

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Topics:Professional DevelopmentAgent PerformanceAccounts Receivable

by Solugenix, on Oct 8, 2024 6:03:19 AM

It’s estimated that 75 million U.S. employees (56% of the non-self-employed workforce) could work-from-home according to Global Workplace Analytics. While we’re certainly headed in that direction, companies still have a …

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Topics:COVID-19Remote WorkBusiness ContinuityRemote Support Center

by Solugenix, on Oct 8, 2024 5:24:56 AM

For 50 years now, one small company has been creating big business solutions that touch the lives of millions of people every day. When you map your driving route, place …

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by Solugenix, on Oct 4, 2024 6:22:06 AM

Solugenix Corporation announced today that it would be bolstering its Corporate Social Responsibility Program. The company is placing a heightened emphasis on two specific areas to include community service projects …

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by Solugenix, on Oct 4, 2024 6:08:59 AM

Solugenix Corporation, a 50-year leader of IT implementation and support services, proudly sponsored the 2020 Phoenix CIO Executive Leadership Summit, where CIOs and technology executives from across the state/Valley learned …

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