Strategic Leadership Blog

In a previous article, we discussed The Role of KPIs in the success of ITIL applications and service management. Now that we have identified the importance of KPIs, we’ll now …

It’s true that IT personnel with ServiceNow certifications are a fundamental need for businesses implementing, managing and expanding their ServiceNow platform. What organizations cannot overlook is the need to ensure …

The Service Management performance of any organization depends on capabilities as well as process models and governance structures. In order to achieve a high Service Management performance level, ServiceNow talent …

Taking a proactive approach to customer service issues is not just smart, it can greatly improve the profitability of a company. Proactivity comes when there is an initiative taken by …

In the era of the digital and service-oriented business, organizations are dealing with rapid changes in technology to accommodate ever-more critical business processes that must be agile and responsive. As …

Whether your organization is upgrading to the latest version or a first-time implementation, the benefits of ServiceNow Geneva can either be in plain sight or part of a general learning …