Strategic Leadership Blog

The Service Management performance of any organization depends on capabilities as well as process models and governance structures. In order to achieve a high Service Management performance level, ServiceNow talent …

Taking a proactive approach to customer service issues is not just smart, it can greatly improve the profitability of a company. Proactivity comes when there is an initiative taken by …

In the era of the digital and service-oriented business, organizations are dealing with rapid changes in technology to accommodate ever-more critical business processes that must be agile and responsive. As …

Whether your organization is upgrading to the latest version or a first-time implementation, the benefits of ServiceNow Geneva can either be in plain sight or part of a general learning …

Being short-staffed is a slippery slope. Most of us have been there – it starts with just one person putting in their two-week notice, then snowballs into two, three, four …

As a leading enterprise cloud platform, ServiceNow is in high demand by companies looking to streamline and automate their operations. However, the rapid growth and popularity of ServiceNow has also …