Strategic Leadership Blog / Customer Service (2)

A quick search can put thousands of articles on digital transformation at our fingertip and hundreds with a subset focus on customer service. The problem is they are all too …

According to “Research Links Customer Satisfaction to Stock Returns,” a report from the CFI Group, “Customer satisfaction is directly linked to stock market performance. Companies with high scores on the …

If you had the pleasure of attending this year’s Knowledge show by ServiceNow, then you were likely inundated with a wealth of information, activities and all the networking opportunities the …

Organizations faced with running high-performing customer support centers often have one main objective…to find the best talent available to serve and retain their customers. In today’s transient workforce, it can …