IT Services & Solutions Blog

Solugenix Blog

3 Ways Machine Learning Will be Game-Changing for Customer Support

AI is all over the news, and with it a growing sense of how it could change our world. Organizations are rushing to create new applications and revolutionize age-old processes. A recent Economist ...
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Why You Need to Resolve These Common Customer Support Issues Today

Sustainable growth cannot be achieved from a foundation built on eroding customer satisfaction. Today, we know that the call center is the key element to a company culture that focuses on the ...
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What you need to know about proactive customer issue monitoring

Taking a proactive approach to customer service issues is not just smart, it can greatly improve the profitability of a company. Proactivity comes when there is an initiative taken by the service ...
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Effective Customer Service will Boost Company Value

According to “Research Links Customer Satisfaction to Stock Returns,” a report from the CFI Group, “Customer satisfaction is directly linked to stock market performance. Companies with high scores on ...
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