IT Services & Solutions Blog

Solugenix Blog

10 Ways Outsourcing Your Contact Center Could Improve Outcomes

Today’s businesses are under increasing pressure to deliver a superior customer experience in a demanding digital landscape. This challenge and a big picture answer were the focus of a recent ...
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December 21, 2016 / IT, Support Centers,, Call Centers

A Key to Effective Customer Service

As discussed in a previous post, effective customer service can boost your company’s value, provided – and this is an important qualification – that your customers’ loyalty comes as a result of ...
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Find the Right Service Provider by Gaining “A Feel for the Floor”

When considering a business services company for, say, customer service support, there are metrics galore to study before making your decision. With so much data available to guide the decision ...
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