Strategic Leadership Blog

If your organization does not have ServiceNow experts on staff, it can be very difficult to validate the experience of potential ServiceNow talent. There are certainly a plethora of questions …

Information Technology Infrastructure Library (ITIL) provides a set of best practices, guidance, and a framework for service management processes. ITIL is a globally recognized framework that IT organizations employ to …

Whether you are in customer service or IT/technical support, case management is central to what your teams do every day. It is the key behind how efficiently your team runs …

If you had the pleasure of attending this year’s Knowledge show by ServiceNow, then you were likely inundated with a wealth of information, activities and all the networking opportunities the …

COVID-19 has forever altered everything about the way we do business. As organizations adjust to the new environment, automation is now playing a big part in how we move forward …

In the digital age, small businesses are looking for ways to do more with less while competing with peers and enterprises. Robotics Process Automation (RPA) is providing an extra edge …