IT Services & Solutions Blog

Solugenix Blog

10 Ways Outsourcing Your Contact Center Could Improve Outcomes

Today’s businesses are under increasing pressure to deliver a superior customer experience in a demanding digital landscape. This challenge and a big picture answer were the focus of a recent ...
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3 Innovative Ways to Lower Call Center Turnover Today

It’s no secret that contact center turnover rates can be staggering. The most recent International Customer Management Institute survey pegs the average call center turnover rate at 33%, that figure ...
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The Benefits of Leveraging AI for Better Customer Service

In our multichannel world of intense competition, the pressures on customer service excellence are immense. According to the recent Deloitte Global Contact Center Survey, 93 percent of organizations ...
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Re-Engineering Traditional Enterprise Software Implementations

Traditionally, during enterprise software development and implementation, companies found they needed to accomplish multiple customizations in order to ensure that the software would fit company ...
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Considerations for Effective Developer Productivity Measurement

Let’s begin with an obvious question: Is developer productivity possibly to measure? Is it even possible to measure developer productivity with any degree of accuracy? After all, there are so many ...
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Can You Spot A Fake Candidate? – Part 2

As we saw in our last blog post on How to Spot a Fake Candidate, gaming the recruitment process often begins with a falsified resume, tailored to the specific position. If that resume results in an ...
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