IT Services & Solutions Blog

Solugenix Blog

When Design Flaws Overshadow Production Excellence

When design flaws in customer service exist, they do damage to customer service, the customer experience, your brand and the bottom line. That damage usually starts with IVR system design that ...
Read More

Busting Customer Service Myths: Tearing Down the Top Five

Greek myths have stood the test of time by teaching us a lot, so they have their place. But myths in customer service? Not so much. If you’re building your business on customer service myths the ...
Read More

The Benefits of Leveraging AI for Better Customer Service

In our multichannel world of intense competition, the pressures on customer service excellence are immense. According to the recent Deloitte Global Contact Center Survey, 93 percent of organizations ...
Read More

Say something about this...

Share you thoughts or comments here!