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  Strategic Leadership Blog / Vendor Management

by Shashi Jasthi, on Nov 14, 2022 8:46:00 AM

As we learned in the previous post, Relationship Managers focus on creating additional value for the client company that has nothing to do with sales which is the main function …

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Topics:ITVendor ManagementRelationship ManagersAccount Managers

by Shashi Jasthi, on Nov 1, 2022 5:08:00 AM

It’s important to differentiate whether your IT vendor has assigned an Account Manager to oversee activities on your behalf, or a Relationship Manager. This may at first sound like only …

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Topics:ITVendor ManagementRelationship ManagersAccount Managers

by Shashi Jasthi, on Jul 22, 2016 3:30:00 PM

When considering a business services company for, say, customer service support, there are metrics galore to study before making your decision. With so much data available to guide the decision …

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Topics:ITVendor ManagementSupport Centers

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