Menu

by Shashi Jasthi, on Nov 14, 2022 8:46:00 AM

As we learned in the previous post, Relationship Managers focus on creating additional value for the client company that has nothing to do with sales which is the main function …

Read Story
Topics:ITVendor ManagementRelationship ManagersAccount Managers

by Shashi Jasthi, on Nov 1, 2022 5:08:00 AM

It’s important to differentiate whether your IT vendor has assigned an Account Manager to oversee activities on your behalf, or a Relationship Manager. This may at first sound like only …

Read Story
Topics:ITVendor ManagementRelationship ManagersAccount Managers

by Shashi Jasthi, on Jul 22, 2016 3:30:00 PM

When considering a business services company for, say, customer service support, there are metrics galore to study before making your decision. With so much data available to guide the decision …

Read Story
Topics:ITVendor ManagementSupport Centers

by Shashi Jasthi, on Jun 29, 2016 3:44:20 PM

Traditionally, professional services were priced the same way as most business operations — the bigger the project, the bigger the head count. Under this model, labor was seen primarily as …

Read Story
Topics:ITOperationsPricing ModelsProfessional ServicesStaffing

Strategic Leadership Blog

Discover how to handle the vast array of operational challenges coming your way.

Subscribe for More from Solugenix