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Video Interview: Modernizing Field Service

The term Field Service refers to an agent visiting a customer's location to install, repair, or reconfigure a piece of equipment. It can also include delivery of services such as of a nurse or a ...
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How to Manage a Remote Support Workforce

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How a Remote Workforce Can Curb Business Risk During a Crisis

As the news reports about the Corona virus are spreading, the concern for how it will impact business grows. Many enterprises around the world are perplexed over how the Corona virus (COVID-19) ...
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An Inside Look At Supporting Medical Devices- Interview With Marnie Barnhart

In this recorded conversation, Marnie Barnhart, Associate Director of OTC Operations at Solugenix, provides an inside look into customer support and the special agent equipping required for the ...
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May 23, 2019 / ServiceNow, Knowledge

5 Top Customer Service Trends from Knowledge19

If you had the pleasure of attending this year’s Knowledge show by ServiceNow®, then you were likely inundated with a wealth of information, activities and all the networking opportunities the show ...
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Top Compliance Matters New Medical Device Companies Should Know

Solugenix Marketing Manager Crystal Kolosick recently sat down with Dr. Donna G. Hartzfeld, Ph.D. who is an FDA consultant with more than 20 years of experience. Dr. Hartzfeld Joined Crystal to ...
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