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Solugenix Blog

Solugenix

Recent Posts

3 Innovative Ways to Lower Call Center Turnover Today

It’s no secret that contact center turnover rates can be staggering. The most recent International Customer Management Institute survey pegs the average call center turnover rate at 33%, that figure ...
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The Benefits of Leveraging AI for Better Customer Service

In our multichannel world of intense competition, the pressures on customer service excellence are immense. According to the recent Deloitte Global Contact Center Survey, 93 percent of organizations ...
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Re-Engineering Traditional Enterprise Software Implementations

Traditionally, during enterprise software development and implementation, companies found they needed to accomplish multiple customizations in order to ensure that the software would fit company ...
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Considerations for Effective Developer Productivity Measurement

Let’s begin with an obvious question: Is developer productivity possibly to measure? Is it even possible to measure developer productivity with any degree of accuracy? After all, there are so many ...
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September 21, 2017 / Vendor Management, vendor selection, ALM

Why Offshore Shouldn’t Mean Lower Quality

Many in our industry have run into significant challenges working with offshore IT service providers, but a lowering of quality standards is not inevitable. By knowing what to look for when seeking ...
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The Three Foundational Blocks that Optimize Developer Performance

Our previous post titled "How Do You Manage Your Technical Debt?," mentioned the four dimensions of developer productivity that are critical to success. They are:
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