IT Services & Solutions Blog

Solugenix Blog

Solugenix

Recent Posts

How to Solve Common Customer Support Issues

With many things in business, it’s often easier to identify customer support issues than to solve those issues. Our article titled “Why You Need to Resolve These Common Customer Support Issues ...
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Importance of Collections Agent Training

Although Accounts Receivable is foundational to the business cash flow and bottom line, it’s all too common for many organizations to rely on customer service agents for collections. The challenge in ...
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Top Ways Bad Customer Service Can Ruin Your Brand's Reputation

When companies allow customer service to deteriorate, it will negatively affect brand identity in numerous ways. The effect of customer and business opportunity losses from poor customer service are ...
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3 Ways Machine Learning Will be Game-Changing for Customer Support

AI is all over the news, and with it a growing sense of how it could change our world. Organizations are rushing to create new applications and revolutionize age-old processes. A recent Economist ...
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Why You Need to Resolve These Common Customer Support Issues Today

Sustainable growth cannot be achieved from a foundation built on eroding customer satisfaction. Today, we know that the call center is the key element to a company culture that focuses on the ...
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10 Ways Outsourcing Your Contact Center Could Improve Outcomes

Today’s businesses are under increasing pressure to deliver a superior customer experience in a demanding digital landscape. This challenge and a big picture answer were the focus of a recent ...
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