IT Services & Solutions Blog

Solugenix Blog

3 Innovative Ways to Lower Call Center Turnover Today

It’s no secret that contact center turnover rates can be staggering. The most recent International Customer Management Institute survey pegs the average call center turnover rate at 33%, that figure ...
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For Professional Services, Head-Count Pricing Is Overrated

Traditionally, professional services were priced the same way as most business operations– the bigger the project, the bigger the head count. Under this model, labor was seen primarily as the cost of ...
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Is Mass Customization of Consulting Possible?

Ever wonder how a Starbuck’s Latte tastes the same whether you buy it in Boston or Beijing? Or how Kentucky Fried Chicken can be just as “finger lickin’ good” in Kansas City as in Karachi? Process ...
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