IT Services & Solutions Blog

Solugenix Blog

Could Customer Complaints be a Gift? MDM Complaint Management

We’ve all heard the customer service maxim that “complaints are a gift,” but that is a present that you want to receive as seldom as possible. It’s an unavoidable scenario in the best of ...
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Busting Customer Service Myths: Tearing Down the Top Five

Greek myths have stood the test of time by teaching us a lot, so they have their place. But myths in customer service? Not so much. If you’re building your business on customer service myths the ...
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It Takes More Than Star-Players to Win at Customer Service

Organizations faced with running high-performing customer support centers often have one main objective…to find the best talent available to serve and retain their customers. In today’s transient ...
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Top Ways Bad Customer Service Can Ruin Your Brand's Reputation

When companies allow customer service to deteriorate, it will negatively affect brand identity in numerous ways. The effect of customer and business opportunity losses from poor customer service are ...
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3 Ways Machine Learning Will be Game-Changing for Customer Support

AI is all over the news, and with it a growing sense of how it could change our world. Organizations are rushing to create new applications and revolutionize age-old processes. A recent Economist ...
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Why You Need to Resolve These Common Customer Support Issues Today

Sustainable growth cannot be achieved from a foundation built on eroding customer satisfaction. Today, we know that the call center is the key element to a company culture that focuses on the ...
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